Prescription Policy
In order to comply with FDA regulations highflowusa.com requires a prescription from a licensed physician to provide you with a HIGHFLOWUSA/BiLevel Machine, HIGHFLOWUSA/BiPAP Mask, HIGHFLOWUSA/BiPAP Humidifier, respiratory equipment and certain other medical supplies. You may fax your prescription to 305-266-9943 or if you are outside the United States to 305-266-9943; upload a copy from the "Thank You" page after you place your order or e-mail a scanned copy to info@highflowusa.com.
Your prescription should have the physician's information and signature, the type of machine you need (HIGHFLOWUSA, Auto HIGHFLOWUSA, BiLevel ,etc)and the pressure at which the machine is to be set if applicable. Once we have a prescription on file you will be able to place future orders without resubmitting a new prescription. Your original prescription is acceptable regardless of the date it was written. If you do not have a written prescription we will be happy to contact your prescribing physician to obtain one on your behalf. In this case please provide us the patient's full name, date of birth, physician's name, address, phone number and fax number on the customer checkout form in the "Additional Information" area or e-mail this information to us at info@highflowusa.com.
No merchandise requiring a physician's prescription will be shipped prior to highflowusa.com obtaining one.*Prescriptions are NOT required to be sent for replacement parts, filters, or any product on the website without a prescription required field.
Who may provide me with a prescription?
-Any of the following health care providers may write you a prescription:
-Any Licensed Medical Doctor
-Any Doctor of Osteopathy
-Nurse Practitioner
-Physician's Assistant
Will you accept my original prescription?
Yes, prescriptions do not expire and once we have one on file you may reorder without having to supply us with a new prescription.
Is there a special form that it must be written on?
No, it may be written on a standard prescription pad which includes the physician's contact information, your name and is signed by the care provider.
Does my prescription have to be in English and from a doctor in the United States?
No, on both accounts. If you reside in another country your prescription from your doctor in that country is acceptable as long as it has the wording necessary to receive the ordered equipment is stated. We gladly accept prescriptions in any language.
What needs to be on my prescription?
All prescriptions must contain your doctor's signature, your doctor's contact information, the patient's full name and a description of what is being described. The following will give you examples of appropriate descriptions.
Humidifier Prescription - Should contain one of the following words or phrases: HIGHFLOWUSA Humidifier, BiPAP Humidifier, Heated Humidifier, HH, BiLevel Humidifier, APAP HH, HIGHFLOWUSA, Continuous Positive Airway Pressure, APAP, Auto-HIGHFLOWUSA, AutoSet, Auto Adjusting HIGHFLOWUSA, BiPAP, BiLevel, BiPAP Auto, VPAP, VPAP ST, BiPAP ST, etc.
Mask Prescription - Should contain one of the following words or phrases: HIGHFLOWUSA Mask, BiPAP Mask, HIGHFLOWUSA Supplies, BiPAP Supplies, BiLevel Mask, APAP Mask, HIGHFLOWUSA, Continuous Positive Airway Pressure, APAP, Auto-HIGHFLOWUSA, AutoSet, Auto Adjusting HIGHFLOWUSA, BiPAP, BiLevel, BiPAP Auto, VPAP, VPAP ST, BiPAP ST, etc.
HIGHFLOWUSA Prescription - Should contain the following words or phrases: HIGHFLOWUSA, Continuous Positive Airway Pressure, or something similar. If your doctor would like us to preset your system to a specific pressure that should be specified as well. Samples of typical HIGHFLOWUSA pressure notations would be 11, 11CM, 13CM H2O, 15, 16CM, 16CM H2O, etc.
APAP / Auto-HIGHFLOWUSA Prescription - Should contain the following words or phrases: Auto-HIGHFLOWUSA, AutoPAP, APAP, AutoSet, Auto Adjusting HIGHFLOWUSA, HIGHFLOWUSA, Continuous Positive Airway Pressure, or something similar. In addition if your doctor would like us to set the system to a specific pressure range that should be specified as well.
BiPAP / BiLevel Prescription - Should contain the following words or phrases: BiPAP, BiLevel, VPAP, or something similar. In addition if your doctor would like us to set the system to specific pressures that should be specified as well. BiPAP pressures are specified as two numbers: Inspiration or IPAP and Expiration or EPAP. Examples of typical BiPAP pressure notations would be IPAP 11 EPAP 4, 11/4CM, IPAP 17 EPAP 6, 17/6, etc.
Auto-BiPAP / Auto-BiLevel Prescription - Should contain the following words or phrases: BiPAP Auto, Auto-BiPAP, BiLevel, VPAP, or something similar. In addition if your doctor would like us to set the system to specific pressure ranges that should be specified as well.
BiPAP ST / BiLevel ST Prescription - Prescriptions for these systems MUST include the ST or Backup Rate notation. They contain the following words or phrases: BiPAP ST, BiLevel ST, VPAP ST, BiPAP with Backup Rate, or something similar. In addition if your doctor would like us to set the system to specific pressures and/or Backup Rates (BPM) that should be specified as well.
BiPAP Auto SV Prescription - Should contain the following words or phrases: BiPAP SV, VPAP SV, VPAP Adapt, BiPAP Servo Ventilation, BiPAP Adapt SV, or something similar. Prescriptions for SV systems MUST include IPAP and EPAP settings and may include Backup Rate (BPM) settings as well.
How can my physician or I deliver to you the prescription?
It may be faxed to 305-266-9943 from within the US and Canada or faxed from outside the US to 305-266-9943. It may be e-mailed to info@highflowusa.com or it may be mailed to us at 4710 SW 74 AVE Miami, FL 33155.